Frequently asked questions

how long do orders take to ship?

We have central warehousing in both North America & Europe, meaning orders placed in these regions usually take less than 7 days to ship. This being said, knives that are in stock can ship as soon as the day after being ordered. We provide a unique order tracking number with each purchase that can be used to follow the exact location of the order during fulfilment.

What is damascus steel?

Damascus steel is a type of steel made from the repetitive forging, hammering and layering of regular steel. This process results in the distinct marbling that is known for. Damascus steel is incredibly strong, and in general, holds a much finer edge that rugular steel making it the perfect material to forge long lasting knives from.

What knife should I get first?

We recommend starting your collection with either a chefs knife or a utility knife. These knives will cover you in most situations and will be the knives that you will use the most even when you do own a full collection. Check out our Owners Guide for a detailed run down on what knives do what and which ones to get first.

if my knife arrives damaged do I get refunded?

Short answer: yes!

How do i get in touch?

Send a mail to info@chefsknifeshop.com and we'll try our best to get back to you the same day.